Top Ten Things to Know about Your Account

1. Refund checks are mailed within 14 calendar days of the funds posting to your account. All checks must be mailed. Students may not pick up refund checks. For the fastest service, choose direct deposit or debit card services by making your selection online at https://bosebill.salliemae.com/NetPay/Templates/485/frameset485.html
2. Please keep your address and phone number current at all times. If this information is not current, your refund check will be mailed to the wrong address. This will delay receipt of your check.
3. Account balances must be paid in full to receive a transcript. If a balance is owed for a previous semester, the student may not be able to register for the next semester. If a student is unable to register due to a Student Account hold, please contact Student Accounts at studentaccounts@mountainstate.edu or call 304-461-3456.
4. Students not receiving financial aid must pay at the time of registration or set up a payment plan with the Student Accounts office.
5. Payment plans consist of three equal payments during the semester. Refer to the current semester's course schedule for due dates.
6. Independent Study classes must be paid for at the time of registration unless you are receiving financial aid.
7. The student is ultimately responsible for his or her account. Ensuring the account is current and the charges are accurate is the student's responsibility. Please review your statement online via Cougar Web. If there are discrepancies, please contact Student Accounts.
8. Any questions regarding book charges on your account need to be directed to the University bookstore at extension 1325.
9. If you are transferring from Independent Study (IS) to Traditional or vice versa, there will be a fee of $150.00 per class that must be paid at the time of transfer. If you need an extension on your IS class, there will be a fee of $50 per class.
10. The Student Accounts office does not have authority to remove any charges without proper authorization.