Ask a Tutor... Installation Help

1. Setting up the Computers and Network

To run Live Homework Help, you are required to install three browser plug-ins: Shockwave 8.5 or higher, Shockwave printing plug-in and Shockwave copy & paste plug-in.

We recommend Shockwave version 8.5 as this works best with our service. Our installer will provide this version. If you already have Shockwave 10 installed on your computers, we have an installer that will provide you with the remaining required browser plug-ins.

1. You can download the installer at the following URLs:
   
   Win9x / WinMe / WinNT4.0
   
   Win2000 / WinXP
   
   If your computers have Shockwave 10 installed already,
   you need to use this file to install the remaining
   required browser plug-ins
   
   
2. The public login/user profile must have unrestricted/write access to the required Shockwave “Prefs” folder.
   This does not apply if the computers are using Shockwave 10.
   
   "Prefs" Folder Location for Windows 9x Users: C:\Windows\system\Macromed\Shockwave 8\
   
   "Prefs" Folder Location for Windows NT/2000 Users: C:\Winnt\system32\Macromed\Shockwave 8\
   
   "Prefs" Folder Location for Windows XP Users: C:\WINDOWS\SYSTEM32\Macromed\Shockwave 8\
   
   
3. If you have a firewall, Port 1626 must be unrestricted for outgoing TCP traffic.
   
   
4. If you have a proxy server, Port 1626 must be unrestricted for outgoing and incoming traffic

After you have completed the above steps, please test your computers’ setup at http://www.tutor.com/setup. This online diagnostic tool will automatically check to see whether Shockwave is installed, whether Port 1626 is open to traffic and if the machine has write access to Shockwave Prefs folder.
Please note the Prefs folder is not present if you have Shockwave 10 installed so you should skip this step when testing.

NOTE: If you have filtering software, please add http://www.tutor.com to your approved database list.